Hi KAM! Sorry for the short notice, but there will be a slight delay in the arrival of our professional by 15 to 30 minutes. She will be with you shortly. We are really sorry for the inconvenience. We look forward to completing your future bookings in a timely manner. Thank you for understanding. Please feel free to reach us on our live chat support line or at wecare¡justlife.com if you have any questions.