Refund policy

Annex No. 1 to the Terms and conditions for the provision of intermediary and technical services by OnlineSim.

 
    1.            This annex is an integral part of the Terms and conditions for the provision of intermediary and technical services by OnlineSim (hereinafter - the Contract).
    2.            In this Annex, the Terms provided for in section "1" of the Contract are used.
    3.            Refund Operation Procedure
    3.1        According to the Refund operation procedure, refunds to the Client are done in the following way:
    3.1.1  The Client files with the OnlineSim service a request for a Refund Operation using the support email;
    3.1.2  The OnlineSim service reviews the request within 5 business days;
    3.1.3  The OnlineSim service offers options for amending the Service if the reason for the Refund operation is a failure to provide the Service or its disability;
    3.1.4  The OnlineSim service determines the amount of a refund based on the balance of the Client’s Electronic Virtual Account on the Personal page;
    3.1.5  The OnlineSim does the Refund operation based on the method of refund specified in the Client’s request, and if it is not possible to refund the Client’s money according to the selected refund method, the OnlineSim service offers the Client other ways to do the Refund operation.
    3.1.6  Clients of residential proxies, eible to 3-day money-back guarantee. If you decide that our product is not suitable for your needs, you will have 3 days to claim back your chosen plan’s initial subscription payment.
    3.1.7  The money-back guarantee only applies if you have not used more than 10% of your plan’s traffic/number of requests during the first three days of your purchase.
    3.1.8  Clients of virtual numbers have a return guarantee period of three months from the day following the day of purchase of the virtual number
    3.1.9  All refunds will be issued to your original method of payment within 3-5 business days.